Terms of Service – Property Management & Apartment Turnover Services
Last updated:9/19/2026

These Terms of Service apply to all cleaning services provided by M&T Exclusive Empire LLC ("M&T," "we," "us") to property managers, apartment communities, and property owners ("Client," "you"). By submitting a request or booking a service, you agree to these terms.

1. Services
We provide move-in/move-out deep cleaning, post-construction cleaning, and related turnover cleaning services as selected on your request. Our standard turnover clean does not include carpet shampooing, pressure washing, painting, pest control, mold removal, biohazard cleanup, or removal of large furniture or bulk trash unless agreed to in writing in advance.

2. First-Time Clients & Service Agreement
First-time clients must sign a service agreement before their first booking is confirmed. The signed agreement applies to all future requests for that property.

3. Scheduling & Confirmation
Requests are not confirmed until you receive confirmation from our team. We will make every effort to complete units by the ready-by date you provide. Units must be vacant and free of residents' belongings before our team arrives.

4. Pricing
Pricing is based on our current rates or the rates listed in your signed service agreement. Units with additional bathrooms are billed at our additional bathroom rate. If a unit has excessive trash, belongings left behind, heavy soiling, or damage beyond normal move-out condition, we will contact you before starting. Additional charges apply only with your approval.

5. Invoicing & Payment
We invoice every Friday for all services completed that week. Payment is due upon receipt. Invoices not paid within [7] days of the invoice date are subject to a late fee of [$25 or 1.5% of the unpaid balance, whichever is greater]. We may pause scheduling of new services on accounts with past-due balances.

6. Cancellations & Rescheduling
Please give at least [24 hours'] notice to cancel or reschedule a clean. Cancellations made with less than [24 hours'] notice may be charged [50%] of the scheduled service price.

7. Access & Lockouts
You are responsible for providing accurate access instructions (lockbox, gate code, key pickup, or on-site contact). If our team arrives and cannot access the unit, we will attempt to reach your listed contact. If access is not provided within [30 minutes], a trip fee of [$50] per unit may apply, and the clean will be rescheduled.

8. Utilities
Units must have working water and electricity at the time of service. If utilities are off, the clean may be rescheduled and a trip fee may apply.

9. Satisfaction & Re-Cleans
If you are not satisfied with any part of a completed clean, notify us within [24 hours] of completion, and we will return to re-clean the affected areas at no charge. Concerns reported after this window may not be eligible for a free re-clean. Before-and-after photos may be taken to document our work.

10. Damage Claims
Our team is licensed, bonded, and insured. Any claim of damage must be reported within [48 hours] of service with photos. We are not responsible for pre-existing damage, normal wear and tear, or damage resulting from faulty fixtures, appliances, or improper installation.

11. Non-Solicitation of Staff
Client agrees not to directly hire or contract with any M&T team member for cleaning services during the service relationship and for [12 months] afterward without our written consent.

12. Changes to These Terms
We may update these terms from time to time. The version posted on our website at the time of your request applies.

Contact: M&T Exclusive Empire LLC, marisa.smith@mtexclusivempire.com, 470-592-5192