Privacy Policy & SMS Communications Policy
Effective Date: August 18, 2026
Business Name: M&T Exclusive Empire
Phone: 470-592-5192
Email: marisa.smith@mtexclusivempire.com
Website: mtexclusivempire.com
1. About M&T Exclusive Empire
M&T Exclusive Empire is a cleaning service company providing residential, commercial, post-construction, move-in/move-out, government, and short-term rental cleaning services throughout our designated service areas.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and how customers can manage their information and communications.
2. Information We Collect
Depending on the services you request, we may collect:
Name
Phone number
Email address
Service address
Billing or payment information
Service preferences and requested services
Appointment and service history
Information you provide when requesting a quote or contacting us
3. How We Use Your Information
We use customer information to:
Respond to inquiries and quote requests
Schedule and confirm cleaning appointments
Send appointment reminders and service updates
Communicate about invoices, payments, and account information
Provide customer service
Manage customer accounts and service history
Send important business-related notifications
Send promotional offers or marketing communications when permitted and, where required, with your consent
We do not sell or rent your personal information.
4. SMS/Text Message Communications
M&T Exclusive Empire Messaging Terms and Conditions
The messaging program consists of general conversational messaging to answer questions and provide support to customers.
You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at marisa.smith@mtexclusivempire.com.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.
Message and data rates may apply.
You are not required to consent to promotional text messages to purchase our services.
How to Opt Out
You can opt out of SMS messages at any time by replying STOP to any text message from us. After you send STOP, you may receive a confirmation message, and you will no longer receive marketing or non-essential SMS messages.
You can also contact us directly at 470-592-5192 or marisa.smith@mtexclusivempire.com for assistance.
For help, reply HELP to any text message or contact us directly.
5. How We Protect Your Information
M&T Exclusive Empire takes reasonable steps to protect customer information from unauthorized access, disclosure, alteration, or misuse.
We use secure systems, restricted access, and industry-standard safeguards appropriate to the type of information we collect and maintain.
However, no electronic transmission or storage system can be guaranteed to be completely secure. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties except vendors, consultants, and service providers performing services on our behalf.
Data Sharing
Consumer data must not be transferred to external organizations, except to service providers that are strictly necessary and acting on the company’s behalf.
Those service providers must be prohibited from using or disclosing the data for their own purposes.
Access to personal data must be limited to authorized personnel only.
Service providers must be contractually required to protect the data.
The company must maintain administrative, technical, and physical safeguards to prevent unauthorized sharing or disclosure.
6. When We Share Information
We may share customer information with trusted third-party service providers when necessary to operate our business and provide requested services.
These providers may include:
Payment processors
Scheduling and appointment platforms
Customer communication or SMS providers
Website and technology providers
Service partners or contractors when necessary to provide requested services
These third parties may only receive information necessary to perform their services or as otherwise permitted by law.
We do not sell or rent customer personal information to third parties.
7. Customer Rights
Customers may contact M&T Exclusive Empire to:
Update or correct their personal information
Request information about the personal information we maintain
Request deletion of their information, where legally permitted
Opt out of marketing communications
Request assistance with SMS communications
To make a request, contact us at:
M&T Exclusive Empire
Phone: 470-592-5192
Email: marisa.smith@mtexclusivempire.com
8. Changes to This Policy
M&T Exclusive Empire may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or legal requirements.
Any updates will be posted on this page with the revised effective date.
9. Contact Us
If you have questions about this Privacy Policy, your personal information, or our SMS communications, please contact:
M&T Exclusive Empire
Phone: 470-592-5192
Email:marisa.smith@mtexclusivempire.com
Business Address: 124 Monaghan Way Dallas, Ga 30132