Working with M&T Exclusive Empire: Our Service Standards
At M&T Exclusive Empire, we pride ourselves on delivering top-tier commercial property support with transparency, security, and professionalism. To ensure we provide the best possible service, we operate under the following standards.
Facility Access & Security
Our team takes security seriously. Clients are responsible for providing all necessary access keys, security codes, or fobs required to enter the facility during scheduled service windows. We maintain strict security protocols for all access materials provided to us, and we require a minimum of 48 hours' notice for any changes to locks or security codes.
Consumables & Restocking
To ensure your facility is always stocked with the products your team prefers, the Client provides all restroom and breakroom consumables (e.g., paper towels, toilet tissue, soap, trash liners). Our team will professionally replenish and stock these items during every service visit, provided an on-site inventory is available.
Scope of Services
We offer comprehensive commercial cleaning and support. Our core services include vacuuming, mopping, trash removal, dusting, and sanitization of high-touch surfaces. For specialized needs outside of our core package—such as deep carpet extraction, post-construction cleaning, or specialized facility projects—we are happy to provide a custom quote. Please reach out to our office to request a specialized service addendum.
Communication & Non-Standard Requests
We value open communication. For any non-standard requests, emergency support, or adjustments to your service schedule, please contact us directly at Marisa.smith@mtexclusivempire.com.
Incidental Fee Transparency
We believe in fair and transparent billing. In the rare event that a non-standard incidental charge occurs (such as a lockout fee if a facility is inaccessible during a scheduled window), we will provide your primary point of contact with a minimum of three (3) business days' electronic notice before processing any such charge
Standard Operational Transparency
Standard Service Hours: Mobilization windows occur Monday through Friday, 5:00 AM – 6:00 PM (latest daily start time is 6:00 PM).
Weekend Operational Premium: Weekend service is limited to Saturdays only by prior arrangement and is subject to a $400.00 Premium Weekend Surcharge per day to cover increased logistical overhead, management scheduling, and incentive-based staffing.
Sunday Closure: M&T Exclusive Empire observes a strict Sunday closure policy; no services are available for mobilization on Sundays under any circumstances.